The Write way to the Sale

Scheduled course outline – duration 1 day

“The Golden Rule: Put yourself in the position of your readers.”

Business Scenario

Every successful sale will, at some stage, require the salesperson to summarise their solution in a written format. Clear, crisp proposals that ask to be read will help differentiate you from your competitors.

Who should attend?

The programme has been designed for those who have identified a need to enhance their ability to communicate though the written word.

Successful Telephone Calls

Scheduled course outline – duration 2 days

“You don’t make or receive sales calls  – you only make or receive customer service calls”

Business Scenario

We have witnessed a revolution in the way we do business with many large companies seizing the opportunity to channel customer contacts through the telephone. Yet the gap between the levels of professionalism promised and that experienced by the customer has severely dented the credibility and reputation of many.

Who should attend?

The Essential Selling Tool Kit

Scheduled course outline – duration 2 days

“There is no such thing as soft sell or hard sell – only smart sell and stupid sell”

Business Scenario

Selling is more than just a single interaction between the salesperson and a prospective buyer. The success of a sale is determined long before the presentation meeting is arranged; the willingness of the buyer to remain loyal to your product will depend on all that occurs afterwards.

Who should attend?

An Introduction to Building Skills

Scheduled course outline – duration ½ day

“To tell somebody is to deny their intelligence. To ask somebody is to honour it”

Business Scenario

Many people, who are tasked with developing others, still confuse coaching, training and feedback. Yet the intervention of each development tool is crucial to supporting learning in others, and any ‘developer’ must be thoroughly familiar with the ‘when’ as much as the ‘how’.

Who should attend?

Coaching for Results

Scheduled course outline – duration 1 day

“When I want to, I perform better than when I have to. I want to for me, I have to for you.”

Business Scenario

Of all the skills required by the modern Team Leader or Manager, perhaps coaching has become the most discussed. Yet so many still confuse coaching with ‘training’ or simple feedback. Coaching is a distinct skill that one acquires through experience and application. Be warned, when successfully implemented, results can be spectacular!

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