Scheduled course outline
Duration 1 Day
"Many people fail to deal with others assertively because they think in a self-defeating way before they speak."
Who should attend
All new / untrained Team Leaders (or Supervisors / Junior Managers) or other staff in demanding positions.
The approach
Through group exercises, informal discussions, action planning and video, delegates identify – and commit to - the key behaviours that will achieve an improvement in their personal assertiveness.
Business scenario
Ask many capable people to define the difference between assertive and aggressive behaviour and you’ll receive answers that create a curious blurring of the two. And yet they are distinctive and separate: sufficiently distinct to create markedly different levels of success in the workplace.
The purpose
To identify, explore and practice those behaviours and skills that encourage an assertive interaction in the work place.
The programme includes:
Differentiating between Assertive and Aggressive behaviours
The benefits that assertiveness inevitably brings
Your personal rights and responsibilities
The different types of assertion available to you
The relationship between belief systems and assertiveness styles
How to construct an inner dialogue
How to assertively:
1. Give another member of staff bad news
2. Make and refuse requests
3. State your point of view
give and receive praise
The three different conversational roles in a challenging situation.
