Scheduled course outline – duration 1 day
"Many people fail to deal with others assertively because they think in a self-defeating way before they speak."
Ask many capable people to define the difference between assertive and aggressive behaviour and you’ll receive answers that create a curious blurring of the two. And yet they are distinctive and separate: sufficiently distinct to create markedly different levels of success in the workplace.
Who should attend?
All new / untrained Team Leaders (or Supervisors / Junior Managers) or other staff in demanding positions.
To identify, explore and practice those behaviours and skills that encourage an assertive interaction in the work place.
The programme includes:
- Differentiating between Assertive and Aggressive behaviours
- The benefits that assertiveness inevitably brings
- Your personal rights and responsibilities
- The different types of assertion available to you
- The relationship between belief systems and assertiveness styles
- How to construct an inner dialogue
- How to assertively:
- give another member of staff bad news
- make and refuse requests
- state your point of view
- give and receive praise
- The three different conversational roles in a challenging situation.
Through group exercises, informal discussions, action planning and video, delegates identify – and commit to - the key behaviours that will achieve an improvement in their personal assertiveness.