Working with Assertiveness

Scheduled course outline – duration 1 day

"Many people fail to deal with others assertively because they think in a self-defeating way before they speak."

Business Scenario

Ask many capable people to define the difference between assertive and aggressive behaviour and you’ll receive answers that create a curious blurring of the two. And yet they are distinctive and separate: sufficiently distinct to create markedly different levels of success in the workplace.

Who should attend?

All new / untrained Team Leaders (or Supervisors / Junior Managers) or other staff in demanding positions.

The purpose:

To identify, explore and practice those behaviours and skills that encourage an assertive interaction in the work place.

The programme includes:

  • Differentiating between Assertive and Aggressive behaviours
  • The benefits that assertiveness inevitably brings
  • Your personal rights and responsibilities
  • The different types of assertion available to you
  • The relationship between belief systems and assertiveness styles
  • How to construct an inner dialogue
  • How to assertively:
    1. give another member of staff bad news
    2. make and refuse requests
    3. state your point of view
    4. give and receive praise
  • The three different conversational roles in a challenging situation.

The approach:

Through group exercises, informal discussions, action planning and video, delegates identify – and commit to - the key behaviours that will achieve an improvement in their personal assertiveness.

Course Category

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