Scheduled course outline
Duration 1 Day
"A bad habit cannot be tossed out of the window; it must be coaxed down the stairs a step at a time."
Who should attend
All new / untrained Team Leaders (or Supervisors / Junior Managers) or other staff in demanding positions.
The approach
Through group exercises, informal discussions, action planning and video, delegates identify – and commit to - the key behaviours that will achieve improved workplace effectiveness.
Business scenario
The day of the efficient manager has long since passed. We live in the age of the effective manager: one who can organise the burden of their workload to meet deadlines and achieve a balance between the workplace and the home. Calling it ‘time management’ merely reduces it to a set of mechanical skills; it is much more complex than that…
The purpose
To explore and identify the behaviours and skills which enable effective and meaningful organisation of one’s workload.
The programme includes:
The use of time logs to capture the effectiveness of the working day
The principal ‘Time Robbers’ that counter effective performance
Identifying the principal tasks that comprise one’s workload
How to distinguish between ‘Urgent’ and ‘Important’ tasks
The compilation of task sheets that ensure effective
prioritisation
Pareto’s principle and its application to effective workload management
A brief overview of assertiveness and learning to say ‘no’
Not ‘SMART’ but ‘SMARTER’ objectives
The principles of influencing and persuading key personnel
How to run successful meetings that achieve real results
