November 2012

Level Playing Fields and Hymn Sheets

Golden Bull Award Image

This week I received an email containing one of the most pretentious opening sentences I’ve ever seen.

My wife and I wanted a weekend away in London, so I emailed a well-known hotel group to enquire about booking a room. The emailed reply – from someone I’d never been in contact with before – read: ‘Dear Mr Heath, thank you for reaching out to me…’

What Doctor Who Taught Me about Failure

I’m not a fan of Doctor Who but Laura, my 21 year-old daughter, is and that’s why I found myself traipsing around after her today at the Doctor Who Experience in Cardiff.

Of course, any interest I had lay in the early reincarnations of the characters I knew as a child. And I now know that ‘reincarnation’ is the right word. I never realised, until Laura explained it to me, that each Doctor Who regenerates when he is mortally wounded or old. After the transformation they emerge with a new personality.

Why Visions Don’t Set the World on Fire

Joan of Arc Image

I really don’t like visions. Not the Joan of Arc types, you understand. No, I’m talking about company visions. Management Gurus have been peddling them for years and made a heap of money getting companies to think them up.

But I’m not so sure.

Many years ago when I was first a trainer at Avis, one of my tasks was to teach the newly inducted employees the vision statement for the company. Every month, as the Induction course came around, I had to look up the vision statement and remind myself of what it was.

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