Effective Communication Skills

Scheduled course outline – duration 1 day

"The single biggest problem with communication is the illusion that it has taken place" - George Bernard Shaw

Business scenario We communicate all of the time, yet how do we know the correct medium for communicating? When is it appropriate to use e-mail, the telephone or to speak in person? Communicating effectively with each other is paramount to both the success of an individual’s role and that of an organisation.

Who should attend Any member of staff who currently uses e-mails and the telephone in their every day work.

The purpose To decide on the most appropriate form of communication in given circumstances and to develop your own effective, personal communication style.

The programme includes:

  • What is effective communication?
  • Which form of communication should I use?
  • Being aware of how you communicate
  • Barriers to communication
  • The power of non-verbal communication
  • Effective questioning and listening skills
  • Getting your point across
  • Understanding your current image

The approach

By assessing their current methods of communicating with others through group discussions and exercises, delegates are able to explore the key behaviours and skills required to communicate effectively in the workplace.

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